Returns

Hedging UK (Nurseries) Limited Returns & Refunds Policy

At Hedging UK, we take immense pride in growing and supplying top-quality hedging plants. Every plant is carefully grown on our nursery and thoroughly inspected by our team before dispatch.

Hedges are perishable goods: Plants and other living products are perishable and excluded from the usual 14-day cooling-off period under the Consumer Contracts Regulations 2013.  

Because plants are living, perishable products, we have established specific guidelines for returns and damage claims to safeguard both our customers and our nursery inventory. Please review our policies below:

1. Damaged Items or Discrepancies (3-Day Inspection Window)

• Immediate Inspection: You must unpack and closely inspect your plants as soon as they arrive.
• Reporting Window: If you are unhappy with your purchase, notice any shortages, or if items have been damaged in transit, you must notify us within 3 working days of delivery.
• Proof Required: To help us resolve the issue efficiently, please include photographic evidence of the damage or quality issue along with your order details via email.
• Resolution: For valid claims, we will arrange for a replacement to be issued or provide a refund for the value of the damaged stock.

2. Change of Mind Returns (14-Day Policy)** (less costs incurred)

• Return Window: If you change your mind or no longer require your order, you can return hedging plants to our nursery for a refund up to 14 days (2 weeks) from the date of initial delivery.
• Perishable Care Liability: Plants are highly perishable. It is the customer’s legal and physical responsibility to ensure the plants are kept sheltered, upright, and appropriately watered while in your possession and during transport.
• Resalable Condition: We reserve the right to reduce or withhold refunds (issue a partial refund) if the plants arrive back at our nursery in a damaged, dried-out, or un-resalable condition.

While the return is being arranged, please ensure that:

• plants remain upright, sheltered and adequately watered.
• roots and foliage are protected from drying out.
• plants are securely repacked in their original packaging where practicable, or in equivalent protective packaging.
• original plant labels remain attached to facilitate accurate identification and traceability.

If returned plants have been damaged, allowed to dry out or otherwise deteriorated while in the customer’s care, any refund may be adjusted to the extent permitted by law.

3. Return Shipping & Costs

• Return Arrangements: We can assist you with organising return delivery via our courier network and provide advice on how to correctly store the plants until they are safely picked up.
• Shipping Fees: Hedging UK cannot be held responsible for return delivery costs. The cost of return transport will be deducted from your final refund amount, unless the return is due to an error on our part.
• All hedging must be returned at the standard they were delivered and be resalable.

4. Order Cancellations

• Hedges are perishable goods: Plants and other living products are perishable and excluded from the usual 14-day cooling-off period under the Consumer Contracts Regulations 2013.  
• Pre-Dispatch: Orders can be cancelled prior to leaving our nursery by contacting us by email. The cancellation is only valid once you receive written confirmation from us.
• Post-Dispatch: If you cancel an order after it has left our yard, it will be treated as a standard change-of-mind return. Any refund will be issued less the direct card processing fees and the courier fees incurred to intercept and return the pallet/parcel back to Lancashire.
• Please note that returns made due to a change of mind are subject to a 10% restocking fee, which will be deducted from your refund to cover handling and administrative costs. Original delivery charges are non-refundable in these circumstances. If you are unable to return the item yourself, we may be able to arrange collection; a collection fee will apply and be deducted from your refund.
• We will only seek to recover genuine and reasonable costs actually incurred. These deductions are intended to reimburse direct loss caused by the cancellation and are not a cancellation penalty.

5. Free Postage due to order value

• Free delivery does not mean that no delivery costs are incurred. When an order qualifies for free delivery, Hedging UK (Nurseries) Limited covers the standard outbound carrier charge as part of the sale. We still pay Pallet Network Courier for transporting the order.
• If you ask us to cancel, intercept or return an order (or part of an order) after Dispatch, carrier costs may already have been incurred and additional charges may be incurred in stopping, redirecting or returning the goods. The customer will be liable for any costs incurred and these will be deducted from any refund.