Terms and Conditions

Hedging UK (Nurseries) Limited Terms & Conditions of Sale 

Welcome to Hedging UK (Nurseries) Limited. By placing an order with us, you agree to comply with and be bound by the following terms and conditions.

1. Pricing and Quotes

All prices listed on our website are exclusive of VAT (at current rate)

Free delivery is available on selected orders – please see full list of conditions below.

Free delivery does not mean that no delivery costs are incurred. When an order qualifies for free delivery, Hedging UK (Nurseries) Limited covers the standard outbound carrier charge as part of the sale. We still pay Pallet Network Courier for transporting the order.

If you ask us to cancel, intercept or return an order after Dispatch, carrier costs may already have been incurred and additional charges may be incurred in stopping, redirecting or returning the goods. How those costs are dealt with is explained in Section 8 below.

We have a minimum order value of £150 worth of plants for deliveries (excluding VAT).

Orders under £150 must be collected from our nursery in Holmeswood, Lancashire.

Free delivery starts from £300+*

*Free delivery is available to the majority of UK postcodes on orders above £300 (excluding VAT).  If your postcode falls outside of the free delivery zone, a subsidised delivery surcharge of up to £40* will be applied. If your order is below £300 but above £150 a subsidised delivery surcharge of up to £70* will be applied. Please see the ‘Shipping’ table below for details. Add link here

All orders are dispatched and delivered via independent pallet couriers. We do our utmost to subsidise these charges to keep the cost low and are even able to offer free delivery to many of our customers.  However, delivery surcharges do apply on lower value orders, certain postcode areas and next-day or weekend deliveries. *

* Charges are based on our standard 2-3 (working) day delivery service – a further surcharge will apply for next day or weekend delivery, please contact us for prices for Next Day, AM, PM or Timed deliveries. Click here to see delivery zones covered.

2. Product Information & Natural Variations

• Descriptions & Media: We aim to provide accurate descriptions and real photographs of current nursery stock.
• Natural Product Variance: Because plants are living, natural products, individual items will inherently vary in size, colour, and shape. Listed dimensions are approximate benchmarks, not exact guarantees.

3. Delivery Guidelines

We deliver to most mainland UK postcodes. Deliveries are generally dispatched within 3 working days of cleared payment and are strictly scheduled for weekdays. Weekend delivery is unavailable, except by special exception for local drops.

• Deliveries are via a Pallet Network Courier (We use a 3^rd party courier)

• Service: Standard delivery is a 2-3 (working) day delivery service. Plants are securely packed and wrapped on pallets and transported on a lorry with a tail lift.

• Kerbside Policy: Delivery is strictly kerbside only. Couriers are not contracted, insured, or obligated to move goods onto driveways or any other area of private property. Deliveries will be made to the nearest safe and accessible unloading point as determined by the courier. The delivery service does not include the transportation, positioning, or installation of goods beyond this point. Customers must make their own arrangements for moving items from the delivery location onto private property if required.

• Access Restraints: Customers must contact us prior to ordering if local roads or properties cannot accommodate a lorry. (Equivalent in size to dustbin lorry.)
• We advise to remove any obstacles (cars, barriers, debris) from the delivery spot to allow safe access. We advise unloading the pallet immediately if it is left on a public road.

      3.2 Delivery Address Liability

• Customer Accuracy: Deliveries are sent to the checkout address. Hedging UK is not liable for stock damaged, dying, or lost due to incorrect or incomplete details.

     3.3 Failed or unsuccessful delivery

• If delivery cannot be completed due to the recipient’s absence, restricted access, incorrect address details, or any other reason beyond the carrier’s control, the shipment may be returned to the depot and a re-delivery may be arranged.
• Any additional charges for re-delivery, storage, or return transportation will be the customer’s responsibility. Re-delivery dates are subject to availability and confirmation by the carrier.

4. Nursery Collections

• Mail-Order Only: We operate strictly as a specialist mail-order business and are not open to the general public like a standard garden centre.
• Prior Arrangement: Customers are welcome to collect pre-ordered plants, but you must schedule a collection window in advance. Unscheduled visitors cannot be accommodated.
• You can contact us on 01704 82 7224 or 07789 922 457. If we are unavailable, please leave a voicemail, and we will return your call as soon as possible.
• Our address is: Hedging UK (Nurseries) Limited, Boundary House Farm, Holmeswood Road (B5246), Holmeswood, Lancashire, L40 1UA

5. Instant Hedging Guide

• Our pre-grown Instant Hedge units are heavy and should always be lifted by two people.
• Please follow our Guide Planting Advice For Instant Hedging.

6. Immediate Hedge Care Upon Arrival

A comprehensive planting and aftercare guide will be included with your order confirmation (via email or printed text). We advise you to have a read of our planting advice guide. Because plants are perishable items, you must manage them immediately upon arrival:

• Pot-Grown Plants: Unpack immediately. Stand them upright in a sheltered outdoor position and water them if the soil feels dry.
• Bare-Root Plants: If you cannot plant them in their final position immediately, they must be temporary “heeled-in” to prevent root failure. Dig a trench in cultivated soil, unwrap the plants, soak the dry roots in water for up to two hours, lay them in the trench, cover the roots with soil, and firm lightly.

7. Shortages, Damage, and Quality Claims

• 3-Day Inspection Window: Every plant is inspected before leaving our nursery. You must unpack and inspect your items immediately upon delivery. Any shortages, visible damages, or quality complaints must be reported to us in writing within 3 working days of receipt.
• Proof Requirement: Photographic evidence of the damage or quality issue is required to process a claim.
• Resolution: If the claim is valid and the plants have been kept in a suitable, and sheltered environment and properly watered since arrival, we will arrange for a refund for the affected stock value or issue replacement items.

8. Cancellations and Returns

• Hedging plants are perishable goods: Plants and other living products are perishable and excluded from the usual 14-day cooling-off period under the Consumer Contracts Regulations 2013.  
• Pre-Dispatch: Orders can be cancelled prior to leaving our nursery by contacting us by email. The cancellation is only valid once you receive written confirmation from us.
• Post-Dispatch: If you cancel an order after it has left our yard, it will be treated as a standard change-of-mind return. Any refund will be issued less the direct card processing fees and the courier fees incurred to intercept and return the pallet/parcel back to Lancashire.
• Please note that returns made due to a change of mind are subject to a 10% restocking fee, which will be deducted from your refund to cover handling and administrative costs. Original delivery charges are non-refundable in these circumstances. If you are unable to return the item yourself, we may be able to arrange collection; a collection fee will apply and be deducted from your refund.
• We will only seek to recover genuine and reasonable costs actually incurred. These deductions are intended to reimburse direct loss caused by the cancellation and are not a cancellation penalty.  

We have a more detailed page about our return policy here.

9. Pallets & Packaging

• Pallets are really useful items and can be used for all sorts of things including making garden furniture, such as garden planters and bird houses. We would ideally like you to recycle the pallets, we have a few suggestions for this.
• Put a sign out:Place the pallets near your curb or driveway with a “Free” sign attached. In many neighborhoods, they disappear quickly.
• Delivery pallets will be left with you. Disposal is your responsibility. (see below)
• Packaging: Delivery packaging will be left with you. Disposal is your responsibility.
• Pallet Return (red and wooden pallets can go to your local waste distribution centre, blue pallets cannot, below is the process for arranging free collection)
• Sort and stack your empty blue pallets safely to prepare them for transport.
• Go online to the CHEP Pallet Collection page and fill out a request form.
• Contact them by phone at 0800 515 320 or by email at collect@chep.com if you prefer to arrange the pickup directly.
• Wait for pickup—a specialized collection team will pick them up for free at a time that suits you.